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Senior Support Worker

Band 4

Main area
Senior Support Worker - Adult Community Mental Health Services
Band 4
Full time - 37.5 hours per week (Monday to Friday)
Job ref
Rosanne House, Parkway, Welwyn Garden City, Hertfordshire, AL8 6HG
Welwyn Garden City
£23,949 - £26,282 per annum
Salary period
31/01/2023 23:59

Values Based Screener

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.


Job overview

We are looking for full time, Band 4  Senior Support Worker to join Adult Community Mental Health Team based in Rosanne House, Welwyn Garden City. You will provide support to service users based either  in the  Hatfield and Welwyn Garden City areas. You will need experience of working with people who have mental health issues in the community. Your role as senior support worker will be part of the wider multi disciplinary team and support the community treatment of people with mental health needs and their families.

Main duties of the job

The work is varied and rewarding. It can at times be challenging and unpredictable. You will need to be a good communicator, able to support people in distress or who are very unwell, be practical, sensible, and able to work alone as well as part of a skilled team. There is good opportunity for training in-house and also developmental opportunities. 

The service delivers care and support to a range of people of working age who are experiencing mental ill health problems that are impacting on their lives and daily functioning.  

You may have  experience of mental illness, or of caring for someone with mental illness, and you will be keen to advocate for people with mental illnesses to access universal resources in their local community.

In return we offer regular supervision, access to training and development, an individual personal development plan to enable to you to explore your own career and development options within the health and social care environment.

Working for our organisation

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Then please read on…

Detailed job description and main responsibilities

  • The post holder will work within a Multi- Disciplinary Team and will carry out direct Service User work under the supervision of a qualified practitioner.
  • To participate in assessing the specialist needs of people with a learning disability living in the community or as inpatients in Hertfordshire LD Inpatient services and in the implementation of their individual care plans.
  • To develop and maintain professional working relationships with service users, carers, team colleagues and other agencies.
  • To work flexibly over a 7 day period in a variety of health and social care settings.
  • To work as a lone worker using delegated autonomy and initiative.


All staff should comply with the Trust’s Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.


Person specification


Essential criteria
  • Evidence of academic achievement to at least GCSE level or equivalent in English, Maths and a Science subject
Desirable criteria
  • A relevant care qualification


Essential criteria
  • Experience of working with people who have learning disability and who may have mental health needs and/or challenging behaviour


Essential criteria
  • Excellent written, verbal and non-verbal communication skills.
  • Ability to use the appropriate reporting structure as timely to individual situations.
  • Willingness & ability to promote the independence and social inclusion of people with a learning disability
  • The ability to work under the direction and indirect supervision of qualified practitioners.
  • The ability to deliver the band 4 role within an agreed care plan.
  • Ability and willingness to work flexibly over a 7 day a week rota.
  • IT Skills
  • To be able to maintain clear professional boundaries with service users and carers.
  • Knowledge and skills in behaviour management.

Employer certification / accreditation badges

Trust IDMenopause Friendly EmployerMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Mrs Jackie Stonebrook
Job title
Service Manager
Email address
Telephone number