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Team Secretary/Administrator

NHS AfC: Band 4

Main area
Eating Disorders Admin
NHS AfC: Band 4
  • Part time
  • Flexible working
18.75 hours per week (Per annum pro rata)
Job ref
Rosanne House
Welwyn Garden City
£23,949 - £26,282 Per annum pro rata
Salary period
07/02/2023 23:59

Values Based Screener

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.


Job overview

Your role will be as an administrator/Team Secretary for the Adult Eating Disorders Service based in Welwyn Garden City.  
The team is cohesive, caring and supportive and provides a great environment to work.

You will be required to process patient records, answer phones, minute meetings, support the team and the lead clinicians with their admin work and may be required to undertake duties such as fire warden

We would love to have you join our thriving team

Main duties of the job

Answer phones

Type letters 

Manage excel based waiting lists

Contact service users when required

Ensure clinics and groups run smoothly administratively

Minute different meetings

Work cohesively with colleagues


Working for our organisation

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Then please read on…

Detailed job description and main responsibilities

The post holder will develop key relationships with colleagues in the CEDS Team, peers within Roseanne House and with other staff across Hertfordshire Partnership NHS Foundation Trust, outside agencies and the general public. To effectively manage constructively any barriers to understanding.

To demonstrate empathy, tact and diplomacy when dealing with calls from service users and carers who may be experiencing anxiety.

The post holder will also provide support to colleagues, where appropriate.

At times the post holder may be the only member of the CEDS Service in the office and at these times will need to be aware of and monitor the whereabouts of individual team members and would be expected to be able to take the decision to alert relevant CEDS/Site Services personnel to any untoward incident.

The post holder will manage and prioritise the daily post.

Will action e-mails on a daily basis using own initiative where possible.

Will chase actions, outputs and outcomes.

Compile agendas and take minutes of meetings as and when required.

The post holder will be expected to establish, maintain and bring forward effective filing systems.

For detailed summary of the role, the job description has been attached

Person specification


Essential criteria
  • A good standard of education to at least secondary level
  • Advanced I.T Skills
  • RSA II/III or equivalent experience/ knowledge
  • Significant administration/ office experience
Desirable criteria
  • ECDL (European Computer and Driving Licence


Essential criteria
  • Microsoft Word Packages
  • Ability to organise and prioritise own workload
  • Knowledge of Medical Terminology
  • Proficient in diary management
  • Ability to record and transcribe minutes
  • Ability to maintain both computerised and paper filing systems


Essential criteria
  • Ability to communicate with a wide range of people whilst taking into account the confidential nature of the post


Essential criteria
  • The ability to make judgements, without direct supervision, as to the importance / urgency of workload issues

Employer certification / accreditation badges

Trust IDMenopause Friendly EmployerMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Vicky Lloyd
Job title
Team Manager
Email address
Telephone number
01707 364006
Additional information

Alternatively speak to Tanya Lovett on the same email or phone number