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Primary Care Worker

Band 4

Main area
Primary Care Mental Health
Band 4
Full time - 37.5 hours per week (Occasional evening work up to 8pm)
Job ref
£23,949 - £26,282 per annum pro rata + 5% of basic salary,
Salary period
07/02/2023 23:59

Values Based Screener

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.


Job overview

Hertfordshire Partnership NHS Foundation Trust are transforming Adult Community Services. They are delivering a new and innovative Enhanced Primary Care Service to people in Watford and are now looking to expand this service to cover Hemel Heamstead and St Alban's. Our Enhanced service will join with existing primary and secondary care services, working in partnership with both, to ensure a great needs led pathway is available for people in Hemel Hempstead and St Alban's.

This is an exciting opportunity to work in a developing service, using new pathways that are needs led. Our new workforce will work closely with service users and carers, using continuous quality improvement tools to shape the service in the coming months.

The role requires our staff to be confident, flexible and dynamic in their approach to their work with a positive outlook to working within a fast paced environment. You will be a good team player. In return for this you would be offered continued training, and an opportunity to contribute to service development whilst working within a friendly and supportive team.

Main duties of the job

  • In this role you will work to build trusting and collaborative relationships with service users and their Carers. You will also assist in the formulation, implementation and monitoring of recovery care plans, attending and contributing to multi-disciplinary meetings in the planning, implementation and review of service user care plans.
  • You will also assist in the provision of low intensity psychological interventions to support service users in achieving personal goals to resolve concerns with anxiety and low mood.
  • You will provide an effective link between General Practitioners, housing, carers centre, and other statutory and non-statutory agencies and secondary care, to act in an advisory capacity to professionals in other fields and to develop joint working relationships.
  • You will support the recovery journey of those who are being discharged to primary care from secondary care during the transitional phase.
  • You will also identify and support GPs in the management and care of those patients who are frequent users of services.
  • Please refer to the attached Job Description and Person Specification for full details.

To provide the skills and confidence required to manage these mental health needs appropriately we will train our workforce in coaching skills, solution focused questioning, motivational interviewing and a holistic approach to understanding people’s needs.



Working for our organisation

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.


Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.


The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:


Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.


These values are at the core of who we are, everything we do, and how we do it!


Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?


Then please read on…”

Detailed job description and main responsibilities

At HPFT we view our staff as our most important resource and offer:

  • A thorough induction to your role and team
  • A regular, high quality supervision
  • A range of developmental opportunities to support you to grow in your profession and your practice
  • The opportunity to apply to work flexibly so that you can balance your work with your life outside work
  • High quality appraisals and personalised development plans

If you are interested in working with an outstanding trust to develop and deliver a fantastic new approach to community treatment in mental health, then we would love to hear from you.

Please refer to the job description and person spec attached for further details on main responsibilities.

Person specification


Essential criteria
  • Ability to proactively and independently manage a workload
Desirable criteria
  • Demonstrable experience of working with service users in the community or with people with mental health or complex needs
  • Experience of mental health services (as a worker or service user / carer).

Training and Qualifications

Essential criteria
  • Completion of the Care Certificate or equivalent
  • NVQ Level 3 in Mental Health with post qualifications of further study / additional training to diploma level or NVQ 4 in Mental Health or equivalent level of experience
  • Relevant healthcare training in support of people with mental health problems
  • Educated to GCSE level or equivalent (with a minimum of 5 A – E qualifications – which must include Maths and English)
  • Relevant healthcare professional diploma/degree


Essential criteria
  • Knowledge of resources and working practices across health and social care
Desirable criteria
  • Knowledge of Mental Health Act 1983, (amendments 2007) and Mental Capacity Act 2005 knowledge of the care act.
  • Knowledge of safeguarding children and adults

Employer certification / accreditation badges

Trust IDMenopause Friendly EmployerMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Corrin Smith
Job title
Team Lead
Email address
Telephone number
Additional information

If you would like to arrange an informal visit or discuss this role further then please contact Corrin Smith