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Support, Time and Recovery Worker

Band 3

Main area
Adut MH
Band 3
Full time - 37.5 hours per week (09:00 - 17:00 Monday to Friday)
Job ref
Cygnet House, Old College Court, Priory Street, Ware, SG12 0DE
£21,730 - £23,177 per annum
Salary period
31/01/2023 23:59

Values Based Screener

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.


Job overview

An exciting opportunity for the post of Support, Time & Recovery (STaR) Worker has become available in East South East Hertfordshire Adult Community Mental Health Services.

You will have experience of working in a community based setting. You will be responsible for providing care to clients living in the Community experiencing, or recovering from, mental health difficulties, specifically focussing on Recovery principles.

Where appropriate additional training will be provided.

You will provide direct support and advice to Service Users (Adults of all ages) and Carers, within the recovery framework, embracing the individual right to choice and control.

You will work as part of a multi-disciplinary Team, working in partnership with a range of stakeholders inside and outside of the Trust.

The Post holder will be required to demonstrate their knowledge of the relevant legislation, theory and policy in relation to the care group.

Main duties of the job

To work as part of a team which provides mental health services.
To focus directly the on the needs of service users using the Support Time and Recovery Model.
To work across service and/or care group boundaries as necessary.
To work closely in association with the Team Leader, duty worker, other senior staff and other agencies.
To work within the Care Programme Approach / Care Management process with a focus on Recovery Principles.
To provide support, give time and thus promote recovery.
To work with other providers to maximise service user participation in their local community
To support our duty and initial Assessment Service.
To undertake carers assessment and support of carers identified in the team

Working for our organisation

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Then please read on…

Detailed job description and main responsibilities

Please see the job description and person specification in the documents section for further information of the main responsibilities. 

Person specification


Essential criteria
  • NVQ level 3 qualification or mental health certificate level 3 or agreement to undertake such training as soon as resources permit
  • NVQ/Mental Health Certificate Level 2
  • Commitment to Continuing Personal Development

Skills and Knowledge

Essential criteria
  • Basic written communication skills
  • Good verbal communication skills and the ability to listen effectively
  • Understanding of the Care Act
  • A keenness to make a positive contribution to improving the quality of life for people with mental health problems
  • Ability to use structured therapeutic skills, such as solution focussed therapy, or a commitment to acquiring such skills


Essential criteria
  • Three years experience of providing mental health services from within a team setting, which may be combined with personal lived experience of mental health difficulties

Employer certification / accreditation badges

Trust IDMenopause Friendly EmployerMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Yan Xu
Job title
Service Manager
Email address
Telephone number
01920 443900