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Ward Clerk

Band 3

Main area
Band 3
9 months (Fixed term contract to cover maternity leave. Staff member due back next December)
Full time - 37.5 hours per week
Job ref
Owl ward, Kingfisher court
£21,730 - £23,177 per annum pro rata
Salary period
01/02/2023 23:59

Values Based Screener

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.


Job overview

An opportunity has arisen as a ward clerk, for a well organised and enthusiastic individual to join a diverse Multi-Disciplinary Team on Owl ward.

The post holder will work closely with the nursing team,  provide an effective administration support to the unit, whilst demonstrating the Trust's behaviours and values. The role is busy and varied and the duties will include general administrative tasks, management of care records systems and supporting the day to day running of the unit. A excellent level of competency in using Microsoft Office is required along with the ability to work under pressure to tight deadlines whilst keeping a calm and professional approach. To be successful you will need excellent communication skills, both written and verbal, as well as the ability to work effectively as part of a larger team.

Main duties of the job

We are looking for enthusiastic, motivated individuals that will deliver a high standard of care to our service users. The post holder will be required to be involved in and committed to improving the service user’s experience.

You must be professional in how you communicate, caring, be compassionate, competent, reliable, and dependable in undertaking your allocated responsibilities. We will provide excellent on going opportunities for professional development through a personal development plan, supervision, training and mentoring.

Working for our organisation

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.


Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.


The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:


Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.


These values are at the core of who we are, everything we do, and how we do it!


Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?


Then please read on…

Detailed job description and main responsibilities

Job Summary:
The Post holder will be required to provide comprehensive professional effective administrative support to the Inpatient Unit. This position will be the first point of reference and, as such, the successful candidate must display a considerable degree of initiative, possess mature judgement and maintain calm, friendly and efficient manner when dealing with Service Users, their relatives, colleagues and Visitors.
The Post holder will be required to work independently using initiative and applying a high degree of confidentiality to all of their work. To undertake non-routine duties without direct supervision, working within broad procedural guidelines. The Post is managed rather than supervised.
All Staff should comply with the Trust’s Anti-Discriminatory Statement Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.

Person specification


Essential criteria
  • A good standard of education to secondary level
  • At least 2 years’ experience of working in an office environment
  • NVQ3/RSA3 OR equivalent experience
  • Good knowledge of all Microsoft packages
Desirable criteria
  • Advanced IT skills

Areas of Experience/Knowledge

Essential criteria
  • Microsoft Word Packages
  • Ability to organise and prioritise own workload
  • Maintain a filing system, both paper and computerised systems
Desirable criteria
  • PARIS (Patient Electronic Records)

Physical Skills

Essential criteria
  • Advanced keyboard skills
Desirable criteria
  • Car driver (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving)

Employer certification / accreditation badges

Trust IDMenopause Friendly EmployerMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Maria Demetriou
Job title
Team Leader
Telephone number
Additional information

Maria Demetriou: