Skip to main content

Employer heading

Hertfordshire Partnership NHS Foundation Trust logo
Please wait, loading

STAR Worker

Band 3

Main area
Band 3
Full time - 37.5 hours per week
Job ref
Gainsford House
£21,730 - £23,177 per annum, pro rata
Salary period
07/02/2023 23:59

Values Based Screener

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.


Job overview

Are you interested in being part of a dynamic multidisciplinary team who support service users through their rehabilitation journey towards recovery? Then this could be the role for you!

Gainsford House aims to provide a high standard of treatment and care in a safe and therapeutic setting for service users in the most acute and vulnerable stage of their illness.

Gainsford House is specifically for those service users whose circumstances and needs are such that they cannot be treated and supported at home or elsewhere in a less restrictive setting. The Unit has facilities such as lounge areas, activity rooms and gardens and operate to the policies and standards from HPFT.

We have a variety of activities at Gainsford House that we often share with Hampden House, which is also located in Hitchin. 



Main duties of the job

  • The post holder will assist as instructed in the coordination of care delivery for a case load of patients for those with mental health problems including those with severe, enduring mental illness and Learning Disability.
  • To work through and with the Directorate, psychiatric/learning disability multidisciplinary team, patients and other community agencies as instructed and guided.
  • To contribute to the monitoring of the physical environment ensuring that it is safe and conducive to the therapeutic work of the unit/community setting, whilst being able to accurately monitor and feedback concerns with the registered practitioners.
  • To have informed knowledge and understanding in the psychological, social, physical and spiritual needs of all patients as guided as agreed in a monitored supervisory framework.
  • Actively participate and assist in the care and rehabilitation of patients as per the plan of care determined and supervised by a registered practitioner.
  • To report and feedback concerns within instructed duties, that facilitate  comprehensive and contemporaneous written clinical records .
  • Contribute towards the delivery of care using the recovery approach to provide therapeutic interventions as agreed as part of an ongoing and monitored supervisory framework.
  • To support recovery outcomes as guided within a clear supervisory framework.



Working for our organisation

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.


Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.


The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:


Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.


These values are at the core of who we are, everything we do, and how we do it!


Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?


Then please read on…”

Detailed job description and main responsibilities

  • Attend mandatory training in line with Trust polices.
  • Provide high quality standard of care to meet optimum level of service needs .
  • Participate in supervision and performance reviews in line with Trust policy.
  • Engagement and involvement of service users needs is expected.
  • The post holder will provide supportive care management and work with a 
    supervisor allocated to a group of service users as delegated by the Team 
    Leader/ Charge Nurse or registered practitioner.
  • The post holder will be expected to work in an acute mental health / learning disability wards or  community team in line with service needs.
  • The post holder will receive clinical supervision as appropriate and partake in reflective practice/training on a regular basis.

Please find attached copy of the detailed job description and person specification with full requirements of the post being advertised.

Person specification


Essential criteria
  • Ability and willingness to obtain both underpinning knowledge of mental health and NVQ level 2 qualification or Mental Health Certificate level 2 .
  • Commitment to Continuing Personal Development.
Desirable criteria
  • SCIP Trained.


Essential criteria
  • Experience of mental health services (as a worker, volunteer, carer or service user)


Essential criteria
  • Basic written communication skills.
  • Good verbal communication skills and the ability to listen effectively.


Essential criteria
  • Car driver (unless you have a disability as defined by the Equality Act 2010).

Employer certification / accreditation badges

Trust IDMenopause Friendly EmployerMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Reuben Sibanda
Job title
Team Leader
Email address
Telephone number