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Service Development Manager - Band 8a

Band 8a

Main area
Mental Health
Band 8a
Full time - 37.7 hours per week
Job ref
The Colonnades
£48,526 - £54,619 per annum, pro rata + 5% of basic salary (min £1,066 max £1,845)
Salary period
30/01/2023 23:59

Values Based Screener

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.


Job overview

Following the success of the Additional Roles Reimbursement Scheme (ARRS) and Primary care Transformation across Adult community in Hertfordshire, this is an exciting opportunity to create, implement and mobilise ARRS roles across PCNs in Hertfordshire.

This role will work closely alongside the existing adults infrastructure but be responsible for the Children and Young Persons service and will work closely with the Service Line Lead, Quadrant Leads and Head of CAMHS as well as GP Leads and Primary Care Networks (PCNs) to create this service for young people in Hertfordshire.

The ARRS offers an exciting opportunity for integration with the GP teams across PCNs, improving the experience of people with mental health problems by offering early assessment, access to treatment and support in primary care to encourage and promote positive wellbeing.

The successful candidate will be responsible for the development and delivery of Mental Health  CYP ARRS provision in Primary Care and strengthening relationships across Primary Care and Mental Health Services. The role will include ensuring we capture information to demonstrate the value of delivery and effectiveness in achieving positive outcomes for young people we support.

Main duties of the job

The ARRS offers an exciting opportunity for MH Practitioners to be integrated into the GP team, improving the experience of people with mental health problems by offering early assessment, access to treatment and support in primary care to encourage and promote positive wellbeing.

The postholder will be responsible for the development and delivery of Mental Health  CYP ARRS provision in Primary Care and strengthening relationships across Primary Care and Mental Health Services.

The post holder will hold highly specialised knowledge across a range of work practices in this field, with particular emphasis on service transformation and redesign.

The post holder will lead on a range of activities that support the delivery of the Primary Care Mental Health Transformation Programme. The scope of work will be extremely varied and challenging.

Working for our organisation

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Then please read on…

Detailed job description and main responsibilities

  • To take a leadership role in supporting the adoption of the GP model for those PCNS who are to launch the new service
  • Development of services, recruitment of new staff and forming strong collaborative relationships with Primary Mental Health Care Leads
  • Lead on the project management and delivery of the CYP ARRS programme and redesign project as required, including project timelines, risk and action logs, attendance at and support to transformation and service redesign
  • Support development and implementation of the CYP ARRS roles across the county.
  • Lead and support a variety of service development activities, including clinical and stakeholder workshops.
  • Support project evaluation and benefits realisation ensuring themes are shared and lessons.
  • Lead on and provide support to the development and drafting of business cases and bids delivered by the
  • Undertake in house training development activities to ensure staff throughout the localities can support and embed transformational
  • Support the development of Quality Impact Assessments and Equality Impact Assessments in support of Trust projects and developmental.
  • Provide assurance through to the Trust Project Assurance Group and to Operational Leadership on the status, issues and risks associated with individual.
  • Manage a full range of major and minor initiatives ensuring that programme and project deliverables are tightly linked to the achievement of the Trust strategic objectives and system wide transformation.


  • Support the development and delivery of formal presentations both internally and externally to a wide range of


  • Support the delivery of the programme, associated funding bids as required, providing specialist input, with co-ordination against agreed outcomes, KPIs and milestones

Person specification

Qualifications, Education & Training

Essential criteria
  • Educated to degree level, preferably in a relevant subject (e.g. management, business, statistics, mental health etc.), or equivalent experience
  • Evidence of ongoing professional development
Desirable criteria
  • Relevant degree or sector qualification


Essential criteria
  • Significant experience of service development and tendering
  • Significant experience of project management and service transformation
  • Significant experience working within a regulated field and within prescribed regulatory framework
Desirable criteria
  • Significant experience of leading negotiations of and managing complex bids with multiple stake holders


Essential criteria
  • Detailed knowledge and understanding of the NHS and the CMHT framework.
  • Experience working within a large complex organisation and with a wide range of stakeholders
  • Experience working across organisational boundaries
Desirable criteria
  • Detailed knowledge of NHS commissioning and primary care networks in Hertfordshire.

Skills and Abilities

Essential criteria
  • Excellent interpersonal skills – influencing, negotiating and communication (written and verbal) across all levels of audience both internal and external
  • Ability to produce reports and written information and to present highly complex information to a variety of audiences
  • Aptitude and confidence working within a rapidly changing environment
  • Ability to analyse and assimilate complex information in order to inform decision making, advise and inform negotiations.

Employer certification / accreditation badges

Trust IDMenopause Friendly EmployerMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Documents to download

Apply online now

Further details / informal visits contact

Verity Tregellas-Bell
Job title
Service Line Lead - CAMHS
Email address
Telephone number