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COVID-19 Vacancy STaR worker (duty)

NHS AfC: Band 4

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STaR Worker
NHS AfC: Band 4
Full time - 37.5 hours per week
Job ref
Civic Offices, Borehamwood,
£23,949 - £26,282 per annum pro rata + 5% of basic salary, min £1136 max £1915
Salary period
01/02/2023 23:59

Values Based Screener

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.


Job overview

  • To work as part of a multidisciplinary team which provides mental health services to adults
  • To work alongside a qualified duty worker to support the team’s duty function
  • To support in the assessment and provision of social care
  • To work closely in association with the Team Leader and other senior staff
  • To work within the Care Programme Approach / Care Management process with a focus on Recovery Principles

Main duties of the job

  • To provide support, give time, and promote recovery to service users in the broader


  • Responsible for providing support to the care co-ordinator, in the implementation of a recovery focused care plan for an allocated number of individual service users.


  • To ensure that service users engage beneficially with the agreed Care Plan and access appropriate services provided on a regular and consistent


  • To positively promote independent living of service users within


  • To enable the capacity of the team to develop a rapport with service users, based upon attentiveness, sensitivity, understanding, compassion and


  • To develop plans that will enable the provision of practical support to service users and their carers in developing and managing dignity and


  • To enable staff to provide support with daily ‘living of ordinary lives’


  • To ensure the right information is available to enable staff and service users to gain access to resources, including benefits and welfare

Working for our organisation

“Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.


The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:


Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Then please read on…”

Detailed job description and main responsibilities

To support the duty function of the team. Duty works from 9am - 5pm Monday to Friday. The successful candidate will work alongside a qualified member of staff from social work / OT / nursing.  They will spend their day in contact with service users receiving treatment from the team. This could be via phone contact, by seeing people in our Borehamwood clinic, or seeing people in their own home. 

Person specification


Essential criteria
  • NVQ level 3 qualification or mental health certificate level 3 or agreement to undertake such training as soon as resources permit
  • NVQ/Mental Health Certificate Level 2
  • Commitment to Continuing Personal Development
Desirable criteria
  • Venepuncture training


Essential criteria
  • Three years experience of providing mental health services from within a team setting, which may be combined with personal lived experience of mental health difficulties

Employer certification / accreditation badges

Trust IDMenopause Friendly EmployerMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Wilfrid McKerras
Job title
Service Manager
Email address
Telephone number